Privacy Policy
This Privacy Policy describes how Telescope AI Pty Ltd, Telescope Labs LLC and affiliates (“Telescope”, “we”, “us”, “our”) collect and use information from visitors to telescope.co website (“Website”).
Our EU GDPR Representative is: Rickert Rechtsanwaltsgesellschaft mbH
Telescope AI Pty Ltd - Colmantstraße 15 53115 Bonn Germany
Email: art-27-rep-telescope@rickert.law
Our UK GDPR Representative is: Rickert Services Ltd UK
Telescope AI Pty Ltd - PO Box 1487 Peterborough PE1 9XX United Kingdom
Email: art-27-rep-telescope@rickert-services.uk
Our Swiss Data Protection Representative is: HÄRTING Attorneys-at-Law Ltd.
Landis + Gyr-Strasse 1 6300 Zug Switzerland
Email: Swissdatarep@haerting.ch
1. Information We Collect
A. Contact Form Information
When you use our contact form, we collect:
- Name: Required to identify you when responding to inquiries
- Email address: Required to communicate with you and send responses
- Company name: To better understand your business context (optional)
- Phone number: Alternative method to contact you if needed (optional)
- Message content: To understand and respond to your inquiry
If you choose not to provide required information, we may be unable to respond to your inquiry or provide our services.
B. Technical Information
We automatically collect:
- IP address: To maintain website security and prevent fraud
- Browser type and settings: To ensure proper website functionality
- Device information: To optimize website display for your device
- Date and time of visits: For security monitoring and usage analysis
- Website usage data: To improve website performance and user experience
C. Storage Information
We store your information on:
- Secure cloud servers located in Australia
- Backup servers in the United States
- Local secure servers for immediate processing
2. How We Use Information
We collect and use your information for specific purposes:
Contact Information:
- To respond to your inquiries and provide requested information
- To send service-related communications
- To maintain our business relationships
Technical Information:
- To improve website functionality and user experience
- To analyze website performance and usage patterns
- To maintain security and prevent fraud
- To comply with legal obligations
3. Analytics And Cookies
We use Google Analytics to understand website usage patterns. This involves:
- Essential cookies for website functionality
- Analytics cookies for usage statistics
You can control cookie settings through your browser.
4. International Data Transfers
We transfer some personal information to overseas recipients, including:
- Cloud servers located in the United States
- Google Analytics (United States)
When we transfer your information overseas, we:
- Take reasonable steps to ensure these recipients handle your information in accordance with Australian Privacy Principles
- Use contractual safeguards requiring overseas recipients to protect your information
- Remain legally responsible for protecting your information when sent overseas
- Ensure recipients are subject to similar privacy laws or contractual obligations
We will not transfer your information to countries where we cannot ensure adequate data protection standards.
5. Minors Under 18
We do not intentionally collect information from people under 18. If you are under 18, you must have your parent or guardian’s consent before providing any personal information through our website or contact forms.
6. Your Privacy Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
7. Access and Correction
You have the right to access and correct your personal information that we hold. To request access or make corrections, please email legal@telescope.co. We will respond to your request within 30 days. If we deny access or correction, we will provide written reasons.
If you believe your information is incorrect, incomplete, or out of date, you can request updates. There is no charge for making these requests or for us to make corrections.
8. Complaints
If you have concerns about how we handle your personal information or believe we have breached your privacy:
- Contact us first at legal@telescope.co to resolve the issue
- We will investigate and respond within 30 days
- If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
9. Data Retention
We retain contact form submissions and related data for:
- Business communication purposes
- Duration necessary for legal compliance
- Until you request deletion
10. Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, please email us at legal@telescope.co or contact us at Telescope Labs LLC, 1321 Upland Dr. PMB 15553, Houston, Texas, 77043. Any inquiries to our Data Protection Officer should be directed to the same mailing and/or email address, with the header ATTN: Data Privacy Officer.
Our EU GDPR Representative is: Rickert Rechtsanwaltsgesellschaft mbH
Telescope AI Pty Ltd - Colmantstraße 15 53115 Bonn Germany
Email: art-27-rep-telescope@rickert.law
Our UK GDPR Representative is: Rickert Services Ltd UK
Telescope AI Pty Ltd - PO Box 1487 Peterborough PE1 9XX United Kingdom
Email: art-27-rep-telescope@rickert-services.uk
Our Swiss Data Protection Representative is: HÄRTING Attorneys-at-Law Ltd.
Landis + Gyr-Strasse 1 6300 Zug Switzerland
Email: Swissdatarep@haerting.ch
11. Updates
We may update this policy periodically. Significant changes will be notified through our website.
Last updated: August 15, 2025