Trust Center

Telescope is hosted with leading cloud providers that maintain strict access controls, 24/7 monitoring and environmental protections.

Third‑party providers undergo security reviews and sign Data Processing Agreements before we integrate their services.

Firewalls, intrusion detection and continuous monitoring safeguard the network that supports our platform.

Encryption in Transit

All communications within the Telescope platform and APIs are encrypted via industry standard HTTPS/TLS (TLS 1.2 or higher) over public networks. This ensures that all traffic between you and Telescope is secure during transit. For email, our product leverages opportunistic TLS by default.

Encryption at Rest

Data stored by Telescope is encrypted at rest using modern ciphers provided by our cloud infrastructure.

Our infrastructure is built with redundancy and backup processes to minimise downtime and ensure business continuity.

Security is embedded in our software development lifecycle through code reviews, dependency checks and automated testing.

We regularly scan for vulnerabilities and remediate findings as part of our patch management process.

Strong authentication controls, including multi-factor options, help protect user accounts and data.

All team members complete security awareness training to stay informed of best practices.

Where permitted, background checks are performed for new hires to reduce insider risk.

Our Data Processing Addendum details our data protection commitments when processing customer information.

Telescope aligns with the principles of the General Data Protection Regulation for users in the EU and EEA.

We honor the rights granted under the California Privacy Rights Act, including data access and deletion.

Telescope follows financial industry guidance and emerging AI frameworks across multiple jurisdictions. We monitor new regulations to keep our controls aligned with best practice.

Our privacy policy describes how we handle personal information, including optional user identifiers and the right to request deletion. We are transparent about what data is stored and how long it is retained.

All AI services leverage our core platform security controls. Models and prompts are versioned, requests are logged, and the Guardrails system screens every input and output.

Telescope trains models using curated datasets and approved data sources. The Guardrails policies prevent personal or subjective advice, while benchmarking ensures outputs remain consistent.

We measure performance across thousands of prompts to detect bias and unexpected behaviour. Human reviewers intervene when needed, and deterministic techniques help maintain repeatable results.

Personal information is minimised during training and runtime. Optional user identifiers can be disabled, and data deletion requests are respected under our wider data protection policies.

Our AI Safety & Ethics Policy outlines proportional risk management and three levels of human oversight. The AI Risk Officer monitors operations and coordinates continuous improvement.

Use of Telescope is governed by our Licence Agreement which outlines the terms of service and permitted use of our platform.